Senior Support Engineer

TL;DR

Senior Support Engineer (IT Infrastructure): Managing end-user technical support and SaaS administration for internal systems with an accent on maintaining ChromeOS/MacOS environments and office hardware. Focus on streamlining IT operations through process improvement, automation, and providing high-quality, user-centric service to a diverse workforce.

Location: Must be based in or able to commute to Waltham, Massachusetts for 1-2 days per week.

Salary: $69,607–$79,551/year.

Company

hirify.global is a fast-growing, all-in-one healthcare company dedicated to improving the health and well-being of older Americans through a compassionate, integrated care model.

What you will do

• Provide universal technical support for staff across both office and remote environments for ChromeOS and MacOS.
• Administer and maintain core enterprise tools including Google Workspace, Jamf, Slack, and Atlassian.
• Support on-site infrastructure including networking, AV systems, and hardware peripherals.
• Lead technical projects to automate manual tasks and enhance overall IT service delivery.
• Collaborate cross-functionally to resolve complex technical challenges and align with company goals.

Requirements

• Must be able to work on-site at the Waltham, MA headquarters 1-2 days per week.
• Hands-on experience managing Google Workspace, Jamf, and Atlassian environments.
• Experience supporting ChromeOS and enterprise-grade hardware devices.
• Proven ability to diagnose and solve complex technical issues with a high level of urgency.
• Excellent communication skills with the ability to assist non-technical personnel with patience.

Nice to have

• Previous experience in a helpdesk setting supporting diverse user bases.
• Strong user-centric mindset with a focus on providing seamless IT experiences.

Culture & Benefits

• Employer-sponsored health, dental, and vision insurance plans.
• Stock options provided for all employees.
• Monthly mobile or internet stipend.
• Generous paid time off and parental leave programs.
• 401k retirement savings program.