Technical Support Engineer

TL;DR

Technical Support Engineer: Providing exceptional support to enterprise customers by diagnosing, troubleshooting, and resolving complex technical issues related to the company’s products and services with an accent on customer communication and advocacy. Focus on documenting customer challenges and collaborating with internal teams to address recurring issues.

Location: Requires on-site presence in the office in St. Louis, MO

Salary: $65,000-$90,000

Company

hirify.global is reinventing data security, empowering businesses to realize the full potential of their data.

What you will do

• Serve as the primary point of contact for customers seeking technical assistance through various channels.
• Diagnose, troubleshoot, and resolve complex technical issues related to the company’s products and services.
• Create and maintain detailed technical documentation, FAQs, and knowledge base articles.
• Work closely with Product, Engineering, and Customer Success teams to align support efforts with product enhancements and customer needs.
• Identify trends and patterns in customer issues to proactively suggest improvements to products, processes, or documentation.
• Mentor team members, providing guidance and support for their professional growth.

Requirements

• Associates degree or equivalent experience required; Bachelor’s degree in Computer Science or similar experience a plus.
• Strong troubleshooting skills with experience in software support, including proficiency in relevant tools, technologies, or coding languages.
• Demonstrated ability to deliver exceptional customer service with empathy and clarity.
• Skilled at analyzing complex technical problems, identifying root causes, and delivering timely solutions.
• Effective communicator who works well with cross-functional teams to address customer needs.
• Willing to assist with on-call evening and weekend support.

Nice to have

• SQL, AWS, Azure, Zendesk
• Experience with SSO

Culture & Benefits

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holiday and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance