Contact Center Associate (Fintech)

TL;DR

Contact Center Associate (Fintech): Managing 70-100 inbound calls daily, resolving inquiries, and documenting interactions with an accent on quality, productivity, and member satisfaction. Focus on navigating complex member needs and upholding high service standards.

Location: Candidates must reside in WA, OR, or ID

Salary: $21.78-$26.63 hourly

Company

hirify.global is a financial institution of 1.5 million members and over $30 billion in managed assets guided by a “people helping people” philosophy since 1935.

What you will do

• Handle 70-100 inbound calls daily in a fast-paced contact center.
• Deliver high-quality, empathetic service aligned with call quality standards.
• Resolve member inquiries and escalations using sound judgment and creativity.
• Adapt across multiple credit union functions to research and resolve member questions.
• Identify opportunities to enhance the member experience.

Requirements

• High School Diploma + 1 year experience in customer service, or Bachelor’s Degree.
• Minimum 2 years of customer service experience required.
• 1 year of contact center experience.
• 1 year of financial institution experience.
• Ability to work a flexible schedule, including evenings and weekends.
• Comfortable in a high‑volume, metrics-driven environment.

Culture & Benefits

• Career growth and development opportunities
• Supportive, collaborative team culture
• Opportunity to make a meaningful impact for members every day
• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by hirify.global
• Medical, Dental and Vision (family contributions as well)