Strategic Customer Success Manager

TL;DR

Strategic Customer Success Manager: Engaging with hirify.global's customers across multiple EMEA markets to drive value realization and ensure business outcomes are met through consumption of purchased solutions and success service entitlements with an accent on managing a diverse portfolio of customers spanning multiple countries. Focus on facilitating executive meetings, tracking metrics, and collaborating with cross-functional teams to achieve successful customer outcomes.

Location: Ability to work in our Staines office 2x / week. Geographic Coverage: You'll support customers across UKI but may have some customers across multiple EMEA markets. Flexibility: Ability to accommodate customer meetings across EMEA time zones

Company

hirify.global is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions.

What you will do

• Engage with hirify.global's customers across multiple EMEA markets to drive and accelerate their value realization and to ensure business outcomes are being met.
• Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and customers with a high-level of complexity, focus and intensity.
• Establish success metrics, annual goals and key objectives with the customer.
• Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs across different markets.
• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy.
• Proactively collaborate with cross-functional teams to achieve successful customer outcomes.

Requirements

• 7+ years of experience in Customer Engagement/Success, Account Management, or Sales.
• Strong knowledge of SaaS models and value-based engagement.
• Strong business and financial acumen; treasury domain expertise is a plus.
• Track record of driving client adoption, retention, and growth.
• Expert relationship-building, communication, and stakeholder management skills.
• English: Fluent/Professional working proficiency (for internal collaboration and international customer communication)

Nice to have

• German
• French
• Experience facilitating executive-level meetings and advisory boards is a plus
• Experience working across multiple international markets and navigating diverse business cultures

Culture & Benefits

• Comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.
• Equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.