Technical Support Specialist

TL;DR

Technical Support Specialist: Providing 1st and 2nd line IT support for hardware, software, and network infrastructure with an accent on maintaining system availability and security compliance. Focus on managing support cases, troubleshooting complex IT environments, and assisting with meeting room and mobile device management.

Location: Hybrid work model in Israel.

Company

A leading igaming business behind brands like William Hill, 888, and Mr Green, recently rebranded as hirify.global to drive ambition and world-class customer experiences.

What you will do

• Act as the primary technical advisor for troubleshooting hardware, software, and printer issues.
• Manage support cases in the ticketing system while adhering to defined SLAs.
• Support and troubleshoot server and network infrastructure including Active Directory, VMware, and SCCM.
• Maintain physical resources and technical server room operations.
• Ensure security compliance across devices using tools like Symantec Antivirus and Cisco NAC.
• Manage mobile devices and assist with meeting room technology setups.

Requirements

• 1-2 years of relevant experience or appropriate military service background.
• Hands-on experience with IT infrastructure and endpoint management tools.
• Strong troubleshooting skills for hardware and software environments.
• Proactive service-oriented mindset and excellent communication skills.
• Capability to support users and systems across different locations.
• Knowledge of standard IT protocols and tools like DNS, DHCP, and Exchange Server.

Culture & Benefits

• Hybrid work environment.
• Comprehensive collective health insurance with family extensions.
• Free parking and electric vehicle charging on-site.
• HitechZone membership and holiday/life event gifts.
• Birthday perks including a paid day off.
• Referral bonus program.

Hiring process

• Initial application submission.
• Screening call.
• Interview stage.