IT Help Desk Team Leader

TL;DR

IT Help Desk Team Leader (System Engineering): Leading the local IT help desk team while performing hands-on maintenance of servers, Cloud infrastructure, and network environments across Israel and Asia offices with an accent on operational excellence and end-user support. Focus on managing day-to-day IT services, driving strategic IT infrastructure projects, and implementing new technology solutions for a global team.

Location: Must be based in Netanya, Israel (Hybrid: 3 days per week in the office)

Company

hirify.global is a leading global omnichannel advertising platform leveraging predictive AI technology to connect quality media with advertisers, supported by a team of 1,700 people across 30+ countries.

What you will do

• Lead the Help Desk team while maintaining hands-on responsibility for servers, network, and desktop infrastructure.
• Take ownership of all IT services and provide day-to-day operational support for employees in Israel and Asia.
• Manage and configure network components including firewalls, switches, VLANs, and routing.
• Lead strategic IT infrastructure projects from inception through to completion.
• Collaborate with cross-functional departments to identify and implement new technology solutions.
• Oversee procurement processes and manage relationships with external vendors and suppliers.

Requirements

• Minimum 5 years of relevant IT/Help Desk experience and 2-3 years in a team lead role.
• Strong hands-on experience with both MAC and Windows environments.
• Proficiency in networking (LAN/WAN, switching, routing, DNS, DHCP, and firewalls).
• Demonstrable experience managing projects from start to finish.
• Experience supporting Multi-OS platforms and maintaining work contracts with vendors.
• Ability to work independently and as part of a distributed team.

Nice to have

• Linux knowledge.

Culture & Benefits

• Hybrid working model with 3 days in the office.
• Parking reimbursement and fully stocked kitchen.
• Mentorship program and access to internal learning tools for professional development.
• Pet-friendly office environment.
• Regular team happy hours.