IT Technical Support Engineer (Help Desk)

TL;DR

IT Technical Support/Help Desk (IT Infrastructure): Providing comprehensive technical support for end-users and managing office infrastructure with an accent on endpoint management (90% Mac), networking, and AV systems. Focus on resolving daily operational issues, maintaining standard services like Google Workspace and Slack, and delivering a high-quality support experience in a fast-paced environment.

Location: Must be based in or able to work from Netanya, Israel

Company

hirify.global is a leading global omnichannel advertising platform partnered with thousands of publishers and advertisers, specializing in AI-driven media and content recommendation.

What you will do

• Provide day-to-day IT support to end-users for hardware, software, and connectivity issues.
• Manage and maintain office infrastructure, including networking, routing, DNS/DHCP, and security.
• Support audiovisual systems for business events, live streaming, and remote meetings.
• Maintain and troubleshoot endpoint devices with a focus on macOS and Windows environments.
• Document and track support requests through ticketing systems to ensure swift resolution.
• Contribute to global IT standardization and project execution across IL & APAC regions.

Requirements

• 2-3 years of relevant IT experience.
• Experience managing endpoints, specifically macOS and Windows.
• Knowledge of networking fundamentals including VLAN, switching, and routing.
• Familiarity with corporate IT services like Google Workspace, Zoom, O365, and Slack.
• English fluency is a mandatory requirement.
• Strong communication and collaborative problem-solving skills.

Culture & Benefits

• Mentorship program and access to internal learning tools.
• Parking reimbursement provided.
• Pet-friendly office environment.
• Regular happy hours and social events.
• Fully stocked office kitchen.