Business Support & IT Professional (Fintech)

TL;DR

Business Support & IT Professional (Fintech): Managing daily IT operations and helpdesk support for the New York office with an accent on incident resolution, system monitoring, and infrastructure maintenance. Focus on improving operational efficiency through automation, ensuring high availability of IT services, and serving as a key liaison between technical and business teams.

Location: Must be based in New York, NY

Salary: $110,000 - $130,000

Company

A leading, majority family-owned global investment firm headquartered in Zurich, dedicated to delivering trusted financial insights and sustainable futures.

What you will do

• Provide hands-on IT helpdesk support and oversee day-to-day operations and monitoring.
• Maintain high availability of IT systems and ensure seamless service delivery.
• Manage workplace incidents, fulfill service requests, and own escalations from end-users.
• Develop and execute automation plans to reduce ticket volumes and optimize workflows.
• Analyze operational performance metrics to identify trends and improve standards.
• Coordinate facility management tasks, including access control and emergency team participation.

Requirements

• 5+ years of IT Support experience, preferably in the financial sector.
• Strong expertise in M365, Windows, Azure, and EntraID.
• Proficiency with virtualization technologies such as Citrix and Hyper-V.
• Excellent communication skills with a strong customer-service orientation.
• Ability to bridge communication between IT and US business functions.
• Bachelor’s Degree is preferred.

Nice to have

• Knowledge of Market Data Applications.

Culture & Benefits

• Competitive compensation package.
• Work within an experienced, diverse, and international team environment.
• Agile and flat-hierarchy workplace fostering trust and collaboration.
• Opportunities for professional development and continuous learning.