Vendor Operations Lead (Healthcare)

TL;DR

Vendor Operations Lead (Healthcare): Owning and scaling vendor operations across the O.R. TRAX platform with an accent on managing lifecycle operations, resolving escalations, and protecting revenue. Focus on building structured, scalable, and automated vendor operations engine, driving automation across workflows, and ensuring system integrity.

Location: United States

Salary: 70K – 80K Base + Bonus, Benefits and other perks

Company

hirify.global provides the best permanent home for successful enterprise software companies, their employees, and customers.

What you will do

• Own vendor lifecycle operations, including onboarding, credentialing, support, renewals, and escalations.
• Manage refunds, disputes, cancellations, and vendor status changes to protect revenue and prevent churn.
• Develop SOPs, workflows, and processes to ensure consistency, scalability, and operational rigor across vendor interactions.
• Identify repetitive tasks and partner with Product and Engineering to systematize and eliminate manual processes.
• Take ownership of vendor experience, retention, and operational performance, ensuring processes align with real-world vendor workflows.
• Collaborate with Implementation, Sales, Product, and Engineering teams to anticipate vendor needs and resolve issues proactively.

Requirements

• 5+ years of experience owning vendor operations, support, or partner operations in healthcare, health tech, or medical device environments.
• Strong understanding of healthcare vendor workflows, including experience working with medical representatives, hospitals, or ambulatory surgery centers.
• Proven ability to operate independently with full ownership of operational processes and outcomes.
• Experience managing payments workflows (e.g., Stripe or similar), including refunds, disputes, and edge-case handling.
• Demonstrated ability to build and scale operational processes, including SOP creation, workflow design, and system implementation.
• Excellent written and verbal communication skills, with the ability to interact effectively with vendors and senior stakeholders.

Nice to have

• Experience leading or scaling support/operations teams is a strong plus.

Culture & Benefits

• Committed to equal employment opportunities regardless of any protected characteristic.
• Support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.