Clinical Operations Intern (Medtech)

TL;DR

Clinical Operations Intern (Medtech): Supporting the virtual clinical operations team by providing technical troubleshooting and administrative assistance to patients with chronic respiratory diseases with an accent on resolving technical issues and ensuring smooth virtual clinic operations. Focus on guiding patients through technology challenges and maintaining patient confidentiality.

Location: Remote (United States)

Salary: $0 - $0 a year

Company

hirify.global is a technology-enabled pulmonary care organization focused on improving outcomes for patients with chronic respiratory diseases.

What you will do

• Check patients in for scheduled virtual appointments and verify required information.
• Provide tech troubleshooting to help patients connect to their virtual visits.
• Collect and document patient copays or outstanding balances.
• Enter clinical and administrative information into patient charts.
• Direct patients to the appropriate clinical team member when needed.
• Assist with general administrative tasks to support smooth virtual clinic operations.

Requirements

• Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues.
• Comfort guiding patients through technology challenges.
• Excellent communication and customer service abilities.
• Strong attention to detail and organizational skills.
• Comfortable learning and working within digital tools and EHR systems.
• Ability to work independently and follow established workflows.

Nice to have

• Interest in healthcare, clinical operations, or health administration.
• Prior experience in tech support, customer service, or administrative roles.

Culture & Benefits

• Patient-obsessed culture focused on improving lives.
• Encouragement to act like an owner, speaking up and sharing ideas.
• Focus on creating meaningful solutions to challenging healthcare problems.
• Innovative spirit with a willingness to fail courageously and learn.
• Commitment to humility, curiosity, transparency, and personal development.