Specialty Care Navigator (Trauma)

TL;DR

Specialty Care Navigator (Trauma): Managing intake, assessment, and care coordination for adult and adolescent members with PTSD and complex trauma with an accent on evidence-based trauma models and family-centered support. Focus on providing high-touch clinical triage, ongoing stabilization, and seamless referral integration within a multidisciplinary mental health platform.

Location: Must be based in the US. Shift: Monday-Friday, 9-5pm PT

Salary: $33.33–$42.31 per hour

Company

A mental health technology platform providing precision care solutions and validated clinical outcomes for millions of employees globally.

What you will do

• Conduct telephonic and telehealth screenings to assess member needs and determine appropriate levels of care.
• Apply motivational interviewing and active listening to support members in goal setting and stabilization.
• Coordinate trauma-informed care pathways including referrals to internal providers and external community resources.
• Manage family dynamics by engaging with adolescents and caregivers to support comprehensive treatment plans.
• Maintain accurate patient records and documentation within the Electronic Health Record (EHR) system.
• Provide in-the-moment safety planning and crisis intervention for members at risk.

Requirements

• Independent clinical mental health license required (LCSW, LMFT, LPC, or equivalent).
• Minimum 2+ years of clinical experience with PTSD and Complex Trauma in adult and adolescent populations.
• Availability to work Monday-Friday, 9-5pm PT.
• Proficiency in phased-based trauma treatment models and evidence-based practices (e.g., CPT, EMDR).
• Strong background in diagnostic assessment, triage, and motivational interviewing.
• Exceptional verbal and written communication skills with comfort in a tech-forward clinical environment.

Nice to have

• Bilingual proficiency.
• Trauma-specific certifications or advanced licensure.

Culture & Benefits

• Comprehensive health, dental, and vision coverage starting day one.
• Employer-sponsored 401(k) match up to 2%.
• Generous paid time off, 12 paid holidays, and a 1-month sabbatical at the 4-year mark.
• Professional development reimbursement up to $1,000 annually.
• Access to fertility care support and specialized well-being coaching.