Solutions Architect

TL;DR

Solutions Architect: Optimizing hirify.global implementations and aligning technical solutions with evolving business goals with an accent on solution design, technical consulting, and stakeholder enablement. Focus on building strong, trust-based relationships with clients and proactively identifying risks or blockers.

Location: Remote (Must be based in the United States)

Salary: $90,000 – $100,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location.

Company

hirify.global is the AI-powered retention engine behind the world’s most customer-centric companies.

What you will do

• Understand hirify.global products and how they can be used to solve problems and create solutions for customers.
• Serve as a technical strategist to drive adoption and expansion for existing hirify.global clients.
• Lead discovery and requirement-gathering sessions to understand and document business needs.
• Design and configure hirify.global solutions based on best practices and client-specific goals.
• Deliver enablement sessions to empower hirify.global Admins and key stakeholders.
• Proactively identify risks or blockers and collaborate cross-functionally to resolve them.

Requirements

• 3 to 6 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation.
• BA/BS degree (or equivalent combination of education and experience), required.
• Hands-on experience with CRM platforms (Salesforce or Dynamics preferred), databases, and data integration tools.
• Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions.
• Experience managing multiple customer projects simultaneously (5–10 engagements).
• Excellent communication, facilitation, and presentation skills.

Nice to have

• Prior experience with hirify.global CS and/or Customer Success Operations (CS Ops).
• Scripting experience in Python or Node.js to support custom solutions and automation.
• Salesforce certification or experience.
• Experience in a post-onboarding or ongoing account management role

Culture & Benefits

• Comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.
• Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
• Dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
• Guided by values and mission to be living proof you can win in business while being Human-First.
• Passionate about helping teammates learn, grow, and thrive.