Forward Deployed Product Manager (AI)

TL;DR

Forward Deployed Product Manager (AI): Creating, deploying, and optimizing AI agents for customer contact centers with an accent on delivering high-value business outcomes and driving customer ROI. Focus on leading technical deployments, designing custom AI agent workflows, and bridging the gap between product engineering and senior customer stakeholders.

Location: Must be based in the United Kingdom

Company

hirify.global is a leading AI platform helping contact centers automate processes and improve customer conversations, founded by experts from Stanford AI Lab, Google X, and OpenAI.

What you will do

• Own the end-to-end deployment lifecycle of AI agents for enterprise customers, from initial scope to post-launch optimization.
• Design, build, and iterate on AI agents in partnership with Forward Deployed Engineers to maximize business value.
• Serve as the primary technical contact for EMEA customers, leading workshops, design sessions, and stakeholder meetings.
• Support the regional sales cycle by demonstrating technical feasibility and articulating the value of the platform.
• Act as the first EMEA hire for the function, developing internal playbooks and setting standards for the practice.
• Provide critical feedback loops to the product and engineering teams to shape future platform capabilities.

Requirements

• 5+ years of experience in Technology Consulting, Implementation, Product, or Customer Success roles.
• Strong technical understanding of systems architecture and experience building AI or LLM-based products.
• Proven ability to lead complex technical deployments and manage relationships with senior customer stakeholders.
• Hands-on approach with a bias for action and the ability to thrive in a fast-paced, ambiguous startup environment.
• Passion for automation and shaping the future of customer experience.

Nice to have

• Background in product management, conversation design, or forward deployed engineering.
• Prior experience in a high-growth SaaS startup environment.
• Familiarity with contact center operations and customer support workflows.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage for you and your family.
• Paid parental leave for all new parents.
• Remote work setup budget to create a productive home environment.
• Monthly wellness and communication stipend.
• 20 days of annual vacation time.