Team Lead – Account Management (Igaming)

TL;DR

Team Lead – Account Management (Igaming): Managing and mentoring an account management team to drive player retention and strategic growth with an accent on compliance, risk management, and high-value player relationships. Focus on developing team expertise, optimizing portfolio performance, and fostering a collaborative culture within a high-performing gaming environment.

Location: Must be based in Toronto, Canada (Hybrid role requiring two days in the office).

Salary: CAD 107,000–130,250 per year.

Company

hirify.global is an interactive entertainment company creating world-class, free-to-play social games for over one million players in North America.

What you will do

• Mentor and lead an account management team, providing coaching to enhance player experience and retention.
• Monitor KPIs to track portfolio performance and develop data-driven strategies for growth.
• Manage and resolve complex player escalations and compliance-related issues, including AML and Anti-Fraud.
• Represent the team to internal stakeholders and drive cross-functional projects.
• Foster a collaborative culture by facilitating skill-sharing sessions and ensuring consistent performance standards.
• Oversee operational account management tasks to ensure seamless processes and player protection compliance.

Requirements

• Must be located in or able to commute to Toronto, Canada for a hybrid work schedule.
• 5+ years of B2C relationship management experience or 3-5 years of team management experience.
• Demonstrated proficiency in CRM database management and various technology platforms.
• Deep understanding of compliance, risk concepts, and regulatory frameworks within the gaming or related industries.
• Proven ability to use KPIs to drive strategic decision-making and performance improvements.
• Strong emotional intelligence and ability to handle high-level relationship building.

Culture & Benefits

• Competitive compensation package with performance-based growth opportunities.
• Flexible work environment designed to support a healthy work-life balance.
• Inclusive and diverse team culture with a focus on mutual support and career advancement.
• Regular social events and gatherings, both in-person and online.
• Professional development and continuous learning initiatives.