Customer Success Architect II

TL;DR

Customer Success Architect II: Aligning hirify.global's technology solutions with customer digital transformation initiatives with an accent on business and industry insights. Focus on shaping strategic technology solutions and improving customer engagement strategies.

Location: Remote, United States

Salary: USD $62,480.00 - USD $165,680.00 /Yr

Company

hirify.global is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software.

What you will do

• Identify customer requirements and align them with product features to drive digital transformation initiatives.
• Provide coaching and technical guidance on technology profiles and strategies, leveraging industry and business knowledge.
• Coordinate efforts to resolve blockers to solution implementation, contributing to technological and business roadmaps.
• Support customer technology adoption through readiness resources, skilling initiatives, and integration with existing development tools.
• Translate complex technical concepts into actionable strategies, influencing customer engagement and driving business transformation.
• Provide customer feedback to internal teams, escalating issues to ensure appropriate solutions.

Requirements

• 3+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 1+ year(s) experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR equivalent experience.
• Experience in the software development industry, with the ability to translate complex technical concepts into clear, actionable strategies for customers.
• Experience in identifying and resolving blockers to solution implementation, with a focus on enhancing customer satisfaction and driving successful technology deployments.
• Knowledge of application security programs and secure software development practices.

Culture & Benefits

• Remote-first company.
• Competitive pay.
• Generous learning and growth opportunities.
• Excellent benefits to support you, wherever you are.