Customer Support Analyst

TL;DR

Customer Support Analyst: Addressing customer issues and guiding them on product usage, working closely with customer support, solution architects, and engineering teams to provide a fulfilling experience. Focus on troubleshooting customer issues, assisting with product usage, and ensuring data integrity in production systems.

Company

hirify.global is a purpose-built, guided cyber crisis platform designed to allow users to prepare for, practice for, and respond to cyber incidents with confidence.

What you will do

• Troubleshoot customer issues and perform root cause analysis.
• Guide and assist customers on product usage.
• Handle customer data import/export from production systems.
• Ensure customer data is properly updated in production systems.
• Process confidential data and information according to guidelines.
• Help develop product content for internal and external stakeholders.

Requirements

• Bachelor’s degree from an accredited university or college.
• 5+ years of experience in product customer support.
• Excellent interpersonal and collaborative skills.
• An analytical mind and inclination for problem-solving.
• Ability to translate business requirements into non-technical terms.
• Strong written and verbal communication skills.
• Strong customer-relationship skills – responsiveness, sensitivity, diplomacy.

Culture & Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for continuous career growth and development.
• Exposure to cutting-edge technologies and advanced cybersecurity practices.
• A dynamic, enjoyable work environment that recognizes and celebrates exceptional work.
• Straightforward and transparent policies.