Multi Channel Helpdesk Specialist

TL;DR

Multi Channel Helpdesk Specialist: Providing comprehensive customer support across multiple communication channels with an accent on technical troubleshooting and service quality. Focus on maintaining high customer satisfaction, documenting complex interactions, and improving existing support workflows.

Location: Hybrid role, requiring both remote and in-office presence.

Company

hirify.global is a leading global professional services company helping organizations transform their business and technology models for the digital era.

What you will do

• Manage customer inquiries via phone, email, and chat, ensuring seamless support across all channels.
• Diagnose technical issues and provide effective, timely solutions to end-users.
• Document all interactions and ticket resolutions accurately within the helpdesk system.
• Contribute to the creation and maintenance of internal resources, including FAQs and troubleshooting guides.
• Analyze customer feedback to identify service trends and recommend efficiency improvements.
• Collaborate with cross-functional teams to resolve complex issues and implement new support technologies.

Requirements

• English proficiency: Strong verbal and written communication skills required.
• Experience or knowledge in ISV and Hi-Tech domains is advantageous.
• Proven ability to solve problems and think critically under pressure.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Commitment to a customer-centric approach and high-quality service standards.
• Willingness to learn and adapt to new technologies and support processes.

Culture & Benefits

• Work in a collaborative, energetic, and inclusive global environment.
• Opportunity for career growth within a leading professional services organization.
• Focus on innovation, work-life balance, and professional development.
• Access to a community of over 300,000 associates worldwide.