Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing and expanding relationships with key US and EU merchants with an accent on driving retention, revenue growth, and successful product adoption. Focus on executing strategic account planning, facilitating client-led feature requests, and scaling the US account management function for a global payment platform.

Location: Preference for hybrid candidates in New York City, but open to strong remote candidates based in the US.

Company

A fast-growing, well-capitalized fintech startup backed by Sequoia Capital that is building a universal payment layer for fiat and crypto currencies.

What you will do

• Manage and expand a portfolio of existing key merchant accounts to drive revenue growth.
• Conduct strategic account planning, quarterly business reviews (QBRs), and client product training.
• Partner with Sales and Product teams to align client needs with feature development.
• Maintain and improve CRM systems, client health metrics, and standardized reporting workflows.
• Monitor and report on merchant churn, revenue retention, and overall client satisfaction.
• Represent the customer voice internally to identify and act on cross-sell and upsell opportunities.

Requirements

• Must have 3+ years of experience in Account Management or Customer Success in Payments or FinTech.
• Experience working in high-growth, scale-up environments.
• Strong ability to manage multiple high-priority accounts and interact with executive-level stakeholders.
• Proactive, results-oriented, and excellent problem-solving skills.
• Clear communication and cross-functional collaboration capabilities.
• Must be authorized to work and reside in the US.

Nice to have

• Experience with crypto, cross-border, or multi-currency payment products.
• Familiarity with client health scoring tools and BI/reporting dashboards.
• Background supporting technical teams during integrations.

Culture & Benefits

• Fast-paced environment focused on ownership, transparency, and continuous learning.
• 21 days of paid time off.
• Comprehensive benefits including annual medical allowance and productivity stipends.
• Annual company retreats for global team connection.
• Stability and growth trajectory backed by Sequoia Capital.