Operations Lead (Fintech)

TL;DR

Operations Lead (Fintech): Overseeing the operational backbone and internal systems of the UK business with an accent on daily execution, process optimization, and scaling administrative functions. Focus on building high-performing teams, automating workflows, and ensuring frictionless customer service delivery in a fast-paced environment.

Location: Must be based in the United Kingdom

Salary: £110,000–£160,000

Company

hirify.global is a leading tech platform digitizing the insurance industry across Southeast Asia and expanding globally with a focus on AI-integrated applications.

What you will do

• Define and execute operational strategies aligned with business growth objectives in the UK.
• Manage day-to-day operations including customer support, administrative workflows, and internal systems.
• Hire, lead, and develop high-performing operations and admin teams.
• Drive process improvements by identifying bottlenecks and implementing automation to increase speed and reduce costs.
• Oversee company administration, including vendor management, documentation, and policy compliance.
• Lead customer experience initiatives and provide hands-on support during high-stakes escalations.

Requirements

• Strong background in operations or internal business management within tech or fintech environments.
• Proven experience leading operations and admin teams in fast-scaling settings.
• Hands-on mindset with the ability to solve complex problems directly.
• Strong organizational and execution skills.
• Ability to drive results in ambiguous, fast-moving situations.
• Capability to work cross-functionally and influence without formal authority.

Culture & Benefits

• High-impact role in a rapidly growing, market-leading tech organization.
• Opportunity to work directly with country leadership on critical business priorities.
• Ownership over systems, processes, and team performance.
• Flat, no-politics organizational culture.
• Competitive compensation package with long-term growth potential.