Lead Customer Success Manager (SaaS)

TL;DR

Lead Customer Success Manager (SaaS): Driving customer satisfaction and retention for strategic enterprise accounts with an accent on the adoption of Autonomous Digital Enterprise (ADE) solutions. Focus on orchestrating the customer lifecycle, building strong executive relationships, and acting as the customer voice to influence long-term product roadmap priorities.

Location: Must be based in the United States (Remote)

Salary: $129,375–$215,625

Company

An AI-native engine helping global IT organizations reset the economics of enterprise IT through an autonomous agentic AI platform.

What you will do

• Lead the customer success motion for strategic accounts to ensure high retention and satisfaction.
• Guide customers through onboarding, lifecycle engagement, and adoption maturity frameworks.
• Analyze customer business goals to align BMC technology investments with real-world outcomes.
• Act as the primary voice of the customer, sharing product and solution feedback with internal development teams.
• Develop and nurture relationships with customer executives and key stakeholders.

Requirements

• Must be based in the United States
• Ability to translate complex technical and functional scenarios into clear business models.
• Proven experience navigating complex organizational structures to identify and influence executive stakeholders.
• Strong executive presence and communication skills.
• Alignment with values of trust, transparency, and grit.

Culture & Benefits

• Comprehensive benefits package including health and welfare programs.
• Inclusive, flexible work environment focused on long-term impact rather than just filling roles.
• Opportunities for professional development and participation in global strategic projects.
• Supportive team culture that champions curiosity and continuous learning.
• Flexible work arrangements allowing for success regardless of physical location.