Senior Customer Success Manager (DACH)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Senior Customer Success Manager (DACH): Managing and elevating a portfolio of strategic B2B accounts with an accent on driving ROI through data-driven insights and market research. Focus on building executive-level relationships, providing strategic consultancy, and collaborating cross-functionally to improve product adoption and client satisfaction.
Location: Fully remote, open to candidates based in Germany, the UK, Portugal, the Netherlands, or Spain.
Company
is a global AI-powered market research platform helping companies make fact-based decisions through expert consultancy and real-time consumer insights.
What you will do
- Serve as the primary strategic advisor for key accounts, fostering executive-level relationships and conducting regular QBRs.
- Help clients resolve complex business challenges using systematic consumer research and strategic guidance.
- Lead high-impact client workshops and training sessions to promote product usage and market research best practices.
- Monitor customer health scores and proactively identify opportunities for growth while mitigating churn risks.
- Act as the voice of the customer internally by providing feedback to Product, Research, and Marketing teams.
- Coach and mentor junior team members to contribute to overall team development and excellence.
Requirements
- Native German skills and fluency in English are mandatory.
- 3-5 years of proven experience in B2B customer success, account management, or management consulting, ideally within SaaS or market research.
- Strong background in data-driven solutions or market research methodologies.
- Experience thriving in fast-paced, dynamic scale-up environments.
- Ability to present complex data with executive presence and clarity.
- Must be based in Germany, the UK, Portugal, the Netherlands, or Spain.
Culture & Benefits
- Flexible vacation policy with no hard cap on days taken.
- Temporary work from abroad program for up to 180 days per year for those based in the EU.
- Comprehensive hardware package including a MacBook.
- Access to co-working spaces in major hubs like Hamburg, Berlin, Munich, London, Madrid, or New York.
- Subsidised memberships for Urban Sports Club or ClassPass based on your location.
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