Back Office Officer (Fintech)

TL;DR

Back Office Officer (Fintech): Ensuring compliant and timely handling of regulated banking events for France, protecting hirify.global's customers and keeping the company's operational and legal obligations firmly in check with an accent on legal guidelines and internal procedures. Focus on executing high-stakes account actions, coordinating with Customer Care, and contributing to procedure improvements.

Location: Hybrid schedule of 3 days per week onsite in our France office and 2 days working remotely

Company

hirify.global is creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools.

What you will do

• Execute high-stakes account actions (closures, transfers, mandated actions) with 100% accuracy, applying strict legal guidelines and internal procedures consistently.
• Handle daily alerts and inbound mail processing, owning assigned responsibilities within the team's shared daily schedule.
• Coordinate with Customer Care and external third parties, providing clear written guidance on complex procedural decisions.
• Contribute to procedure improvements, identifying gaps in existing workflows and proposing incremental improvements.

Requirements

• You have at least one year experience (internship included) in high-volume back-office or customer operations and a track record of meeting tight SLAs with competing priorities across multiple tools and queues.
• You demonstrate extreme attention to detail and accuracy, ideally with past experience handling sensitive data, client funds, or high-stakes operational tasks where errors carry real consequences.
• You are comfortable working in regulated environments (banking, legal, compliance, etc.) and can interpret and apply complex guidelines consistently, while exercising sound judgment on when to escalate.
• You naturally prioritize security and compliance over speed, and can identify potential operational or financial risks before they become problems.
• You are fluent in written and spoken French (required for legal processing) and have a good B2 English level (hirify.global's internal language).

Culture & Benefits

• A team built on rigor and compliance: The Juridical BO team acts as a safeguard for the whole company.
• A clear ramp-up path: You will start with standard cases to build mastery, then progressively handle more complex requests as your autonomy grows.
• Cross-functional collaboration: You will be in regular contact with Customer Care as well as the broader Ops and Fraud teams.
• Embrace AI at hirify.global: We actively encourage experimenting with AI daily, adapting your day-to-day to unlock productivity, and making your job evolve.