Commercial Customer Growth Account Manager

TL;DR

Commercial Customer Growth Account Manager (Software/SaaS): Managing post-sale customer relationships for an enterprise software provider with an accent on product adoption, value realization, and account expansion. Focus on driving renewal rates, navigating complex enterprise organizations, and orchestrating cross-functional teams to ensure consistent customer success.

Location: Manila, Philippines. Hybrid work arrangement.

Company

hirify.global is a market leader in model-based automation testing, providing innovative software solutions for global enterprises.

What you will do

• Serve as the primary post-sale point of contact for a portfolio of 80+ customer accounts.
• Collaborate with stakeholders to align product capabilities with strategic business goals and measurable outcomes.
• Identify and execute upselling and cross-selling opportunities to expand the footprint within client organizations.
• Negotiate and process timely contract renewals to ensure account retention.
• Lead discovery sessions to uncover new use cases and address unmet needs.
• Coordinate with internal teams including Professional Services, Engineering, and Support to ensure flawless service delivery.

Requirements

• Proven experience in account management, customer success, or a related commercial role within the software industry.
• Must be based in or able to work from Manila, Philippines.
• Ability to navigate complex enterprise organizations and build relationships with executive stakeholders.
• Strong proficiency in English to communicate effectively with a global team.
• Experience in managing renewals, account growth, and handling customer escalations.

Culture & Benefits

• Market competitive compensation package.
• Day 1 HMO coverage with 3 free dependents.
• Supportive leadership and a commitment to diversity and inclusion.
• Collaborative, digital-first work environment.
• Opportunity to work with global teams in a leading software product company.