Lead Community Marketing Manager (B2B SaaS)

TL;DR

Lead Community Marketing Manager (B2B SaaS): Defining and executing the end-to-end community strategy to drive customer engagement, retention, and advocacy for a leading AI contracting platform with an accent on program design, platform management, and cross-functional collaboration. Focus on building member-facing engagement programs, managing virtual events, and leveraging data-driven insights to foster a high-quality, indispensable environment for legal and business professionals.

Location: Based in San Francisco, California (Hybrid)

Salary: $170,000–$205,000

Company

hirify.global is an industry-leading AI contracting platform that unifies and accelerates the contract lifecycle for transformative organizations worldwide.

What you will do

• Define and evolve the community vision, annual plan, and key success metrics.
• Administer the virtual community platform, ensuring content and resources are compelling and up-to-date.
• Moderate community discussions to ensure a safe, high-quality, and professional environment.
• Execute member engagement initiatives including user groups, content series, and recognition programs.
• Plan and run virtual events such as webinars, AMAs, and product spotlights.
• Develop member-facing communication strategies and report community health insights to leadership.

Requirements

• 5–7+ years of experience in community management, ideally in B2B SaaS.
• Hands-on experience administering community platforms such as Higher Logic or similar tools.
• Proven track record in community moderation, governance, and handling escalations.
• Ability to design and manage persona-based user groups and engagement programs.
• Strong experience in executing virtual and in-person community events.
• Data-driven mindset with the ability to define KPIs and report on community growth.

Nice to have

• Experience in community-led growth strategies.
• Familiarity with translating product feedback into actionable roadmap insights.
• Background in CLM, legal ops, or adjacent B2B SaaS categories.
• Experience managing sensitive communications and negative member sentiment.

Culture & Benefits

• 100% health coverage for employees and 75% for dependents.
• Competitive equity awards and 401(k) plan with employer match.
• Market-leading gender-neutral parental leave and family forming support.
• Generous paid time off policy.
• Monthly stipends for wellbeing and hybrid work support.
• Access to mental health support through Modern Health.