Community Manager

TL;DR

Community Manager: Leading day-to-day execution across key programs within the THWACK community, focusing on program ownership, internal stakeholder enablement, and cross-functional collaboration. Focus on turning strategy into concrete campaigns, calendars, and deliverables, and ensuring community programming is integrated with product launches and key brand moments.

Location: Able to work hybrid from our Austin, TX office

Company

hirify.global is a people-first company enriching lives by helping customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Act as the primary community point of contact for Product, Support, Customer Success, Marketing, and Sales.
• Own and evolve the THWACK MVP program, including recruitment, selection criteria, recognition framework, communications, and ongoing engagement.
• Lead planning and execution for user groups, community-led events, and webinars, aligning to product and marketing priorities.
• Partner with Social teams to drive community membership growth, awareness, and participation across channels.
• Support the Senior Manager in maintaining community operations, policies, and governance, ensuring a safe, inclusive, and brand-aligned environment.
• Use analytics tools to understand program ROI and recommend optimizations.

Requirements

• 5–7 years of experience in community management, customer advocacy, customer marketing, or related roles, ideally in B2B SaaS or enterprise tech.
• Proven experience owning major community or advocacy programs (MVP/advocate programs, user groups, events, rewards, or similar).
• Strong cross-functional leadership skills; able to partner effectively with Product, Marketing, Support, and Customer Success.
• Demonstrated ability to design and deliver engagement programs that drive measurable outcomes.
• Comfortable using enterprise community platforms (e.g., Higher Logic, Khoros, Vanilla, etc.) and analytics tools.
• Able to work hybrid from our Austin, TX office

Culture & Benefits

• Join a company with a loyal customer base and a thriving community.
• Be part of a global team that values innovation, simplicity, and connection.
• Help shape and deliver the next chapter of one of the longest-running B2B tech communities in the world.
• Directly influence how customers experience hirify.global every day.