Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Driving expansion within an existing customer portfolio by identifying upsell and cross-sell opportunities with an accent on revenue growth and relationship management. Focus on strategic account planning, negotiating deals, and aligning IT infrastructure solutions with customer business objectives to ensure long-term value realization.

Location: Must be based in or able to work onsite in Miami, FL

Company

A leading global provider of IT infrastructure and security management solutions for MSPs and internal IT organizations, powered by AI.

What you will do

• Own and execute expansion strategies to identify and capture upsell and cross-sell opportunities within the existing portfolio.
• Develop and strengthen relationships with key stakeholders to act as a trusted advisor.
• Build and execute tailored account plans, including regular business reviews and proactive engagement.
• Monitor product adoption metrics to ensure customers realize value and proactively mitigate churn risks.
• Maintain rigorous pipeline and forecasting discipline within Salesforce to exceed revenue targets.
• Partner cross-functionally with Customer Success, Sales, and Product teams to ensure a seamless client experience.

Requirements

• 3+ years of B2B sales or account management experience, ideally in SaaS or technology.
• Proven track record of meeting or exceeding revenue targets in quota-carrying roles.
• Strong commercial acumen and ability to identify growth opportunities.
• Proficiency with Salesforce or similar CRM platforms for pipeline management.
• Excellent negotiation, communication, and stakeholder management skills.
• Highly coachable with a growth mindset and ability to perform in a fast-paced environment.

Culture & Benefits

• Work within a high-growth, innovative organization transforming the IT landscape.
• Opportunity for professional career acceleration in a metrics-driven environment.
• Focus on ownership, impact, and continuous development.
• Collaborative environment with ambitious, high-performing teams.