Senior Customer Success Manager / Program Manager (SaaS)

TL;DR

Senior Customer Success Manager / Program Manager (SaaS): Leading the Amazon Relay Rewards program execution and operational excellence in the US with an accent on stakeholder management and cross-functional project delivery. Focus on driving customer engagement, managing complex enterprise requirements, and scaling operational workflows across the transportation ecosystem.

Location: Must be based in the United States

Salary: $110,000 - $150,000 USD

Company

hirify.global is a leader in fleet safety solutions, leveraging computer vision and edge computing to revolutionize the transportation ecosystem.

What you will do

• Serve as the primary owner for the Amazon Relay Rewards program in the US, ensuring end-to-end operational execution.
• Manage day-to-day communications and escalations with key Amazon stakeholders.
• Drive program readiness, launch coordination, and ongoing optimization across internal teams including Sales, Product, and Finance.
• Build and maintain strong, trusted relationships with program owners and operations leaders.
• Own and maintain program plans, timelines, and milestones across multiple concurrent initiatives.
• Identify risks and dependencies, proactively driving resolutions to ensure operational excellence.

Requirements

• 7+ years of experience in Customer Success, Program Management, or Enterprise Account Operations.
• Proven experience managing large, complex enterprise customers in a B2B SaaS, logistics, or transportation environment.
• Must be authorized to work in the United States.
• Strong customer-facing presence with excellent communication and organizational skills.
• Demonstrated ability to self-direct and execute in an ambiguous, fast-moving environment.
• Bachelor’s degree.

Nice to have

• Experience supporting Amazon or similarly complex enterprise customers.
• Background in managing program launches, pilots, or large-scale rollouts.
• Familiarity with fleet operations, safety technology, or incentive-based programs.

Culture & Benefits

• Comprehensive health care, dental, and vision coverage for you and your dependents.
• 401(K) retirement plan with a generous company match.
• Generous PTO and sick leave policies.
• Annual bonus eligibility and company equity.
• Inclusive and diverse team environment.