Technical Account Manager

TL;DR

Technical Account Manager: Managing customer success and technical requirements for a high-load database platform with an accent on enterprise account advocacy and cross-functional collaboration. Focus on overseeing the onboarding experience, coordinating feature requests with engineering teams, and ensuring high-standard delivery for global customers.

Location: Remote, must be based in North America (US/Canada)

Salary: $110,000 – $130,000 USD

Company

hirify.global is a rapidly growing, profitable technology company reinventing the database space with Vitess and Postgres solutions for high-growth enterprises.

What you will do

• Oversee the full customer onboarding journey from evaluation to steady-state operations.
• Serve as the primary advocate for enterprise accounts by tracking and prioritizing technical requirements.
• Translate customer inquiries into actionable tasks for Engineering and Support teams.
• Manage project milestone negotiations and communication across various stakeholder groups.
• Develop methodologies to enhance engagement efficiency and ensure high-quality delivery.
• Collaborate cross-functionally on documentation, migration tracking, and internal system improvements.

Requirements

• Must be based in North America.
• 1–2 years of relevant experience in Technical Account Management within a technology company.
• Understanding of support processes and ability to engage with Customer Engineering teams.
• Familiarity with sales processes and professional communication standards.
• Proven ability to empathize with customers and maintain persistence during complex tasks.
• Strong interpersonal skills for direct interaction via email, Slack, and video conferencing.

Culture & Benefits

• Competitive total compensation package including equity and variable pay.
• Opportunity to work on a platform powering world-class applications for millions of users.
• Supportive, diverse, and inclusive remote-first environment.
• Exposure to high-growth, industry-leading brands in gaming and B2B SaaS.
• Focus on small, high-impact teams of dedicated individuals.