Customer Success Manager (Strategic)

TL;DR

Customer Success Manager (Strategic): Managing the long-term success of hirify.global’s largest customers, focusing on private equity-backed and multi-location enterprise accounts. Focus on driving product adoption, customer satisfaction, and evangelism with franchise owners and end-users.

Location: Remote (US)

Salary: $104,500 - $139,700 USD

Company

hirify.global accompanies customers every step of the way from the moment they partner with the company to the end of their journey.

What you will do

• Develop strong working relationships with executive contacts at strategic accounts.
• Provide coaching and training sessions on product best practices and workflows to corporate staff, franchise owners, and end-users.
• Collaborate with customers and product managers to manage product enhancement requests.
• Manage initiatives to increase product adoption, customer satisfaction, and evangelism.
• Analyze user engagement data and report regularly on KPIs.
• Identify areas for improvement in the customer experience, both in our product and processes.

Requirements

• 5+ years of relevant experience managing multiple accounts and projects with a proven track record of success.
• Be a self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.
• Exceptional account management and project management skills.
• Demonstrated ability in learning new software programs and identifying opportunities to use their full potential.
• A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.
• Ability to travel 25-30%.

Nice to have

• Familiarity with SaaS business models and agile development methodologies.
• Familiarity with the hirify.global platform and/or the Roofing industry.

Culture & Benefits

• Flextime, recognition, and support for autonomous work with ample learning and development opportunities.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement, on demand maternity support, free breast milk shipping, pet insurance, legal advisory services, financial planning tools, and more.