Product Specialist

TL;DR

Product Specialist: Managing and prioritizing support cases, ensuring timely and high-quality resolutions with an accent on investigating technical issues by gathering context, reproducing problems, and identifying root causes. Focus on communicating clearly with clients, guiding them through solutions and ensuring a positive experience.

Location: Montreal (Province of Quebec, Canada). This role can be in-person, hybrid or remote.

Company

hirify.global is a Quebec-based company, pioneer in AI-powered search and recommendations, using AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees.

What you will do

• Manage and prioritize support cases, ensuring timely and high-quality resolutions.
• Investigate technical issues by gathering context, reproducing problems, and identifying root causes.
• Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases.
• Communicate clearly with clients, guiding them through solutions and ensuring a positive experience.
• Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.
• Participate in team meetings to share your learnings and support continuous improvement initiatives

Requirements

• You believe that every work experience is an opportunity for learning and growth.
• You are passionate about technology and web development.
• You have knowledge of Python, JS, CSS, and HTML.
• You are comfortable with communication, both written and verbal, and can interact professionally in English, as you will primarily be working with our clients based in the United States.

Nice to have

• You are organized and capable of juggling multiple priorities without losing track.
• You thrive in a fast-paced environment and draw energy from it.
• You believe in teamwork and collaboration, and you excel at solving complex problems!

Culture & Benefits

• Modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
• Offices are designed to foster collaboration and your well-being.
• Benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.