Zendesk Admin

TL;DR

Zendesk Admin: Owns Zendesk end-to-end, managing workflows, triggers, automations, and user management across multiple patient-facing teams and brands with an accent on system hygiene, documentation, and change discipline. Focus on identifying and implementing automation and tooling improvements, including AI-enabled solutions, to improve patient experience and team efficiency.

Location: Hybrid

Company

hirify.global is on a mission to make good health last a lifetime, focusing on long-term care and supporting over 350k patients globally through digital healthcare clinics.

What you will do

• Own Zendesk end-to-end, managing workflows, triggers, automations, macros, views, and user management.
• Diagnose and resolve system issues and workflow conflicts to keep operations running smoothly at scale.
• Design and implement configuration changes with a strong understanding of downstream impact.
• Build and evolve reporting and dashboards that give teams clear visibility on performance and system behavior.
• Identify and implement automation and tooling improvements that reduce manual effort and increase reliability.
• Work closely with Patient Operations, Clinical Support, QA, Training, and Process teams to solve real operational problems.

Requirements

• Strong hands-on experience with Zendesk, including workflows, automations, and reporting.
• Ability to think in systems and understand how changes ripple across workflows, teams, and patient experience.
• Highly structured and detail-oriented, with strong instincts for documentation, organization, and clean system design.
• Comfortable working with data, building dashboards, interpreting trends, and turning them into actionable insights.
• Excited by AI and new technologies, and how they can improve operations at scale.
• Enjoy working in fast-paced, global environments where things are constantly evolving.

Culture & Benefits

• Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.
• Strong culture of work-life balance and supported by flexible working hours.