Senior Solutions Engineer (AI)

TL;DR

Senior Solutions Engineer (AI): Bridging the gap between the incident response platform and client needs with an accent on technical pre-sales, product demonstrations, and bespoke implementation planning. Focus on driving complex deals forward, leading proof of concepts, and translating intricate technical requirements into business value for enterprise customers.

Location: Must be based in London or willing to commute to the office at least 3 days a week

Salary: £110,000–£120,000

Company

A leading AI-powered incident response platform designed to help technical teams reduce downtime and improve reliability.

What you will do

• Act as a technical bridge between the product team and prospective customers to drive complex sales processes.
• Lead and manage proof of concepts to demonstrate the effectiveness of the platform for enterprise needs.
• Collaborate with Sales, Product, and Customer Success teams to develop tailored solutions and sales strategies.
• Guide customers through bespoke post-sales implementation and roll-out plans.
• Create technical sales collateral, enablement materials, and process-focused documentation.
• Provide critical market feedback to the Product team to influence the future roadmap.

Requirements

• Must be able to work from the London office at least 3 days per week.
• Must be legally authorized to work in the United Kingdom without requiring visa sponsorship.
• Proven track record in a similar solutions engineering or technical sales role within a SaaS environment.
• Strong communication skills with the ability to explain complex technical concepts to diverse audiences.
• Experience in managing complex technical sales processes and building post-sales implementation plans.
• Inquisitive nature with a strong desire to learn about incident management practices and related domains.

Culture & Benefits

• Market-leading private medical insurance.
• Enhanced pension contributions.
• Generous annual leave and parental leave policies.
• Flexible work arrangements with a home office budget.
• Monthly "First Friday" off to support work-life balance.
• Personal development budget for continuous learning.