Business Consultant, Change Management (Ai)

TL;DR

Business Consultant, Change Management (AI): Advising customers on change management plans and activities to drive adoption of new contact center applications and AI-enabled capabilities with an accent on stakeholder engagement, communications, and enablement. Focus on supporting leaders in addressing trust, transparency, and workforce adoption considerations as AI becomes embedded in operational decision-making.

Location: Remote (US)

Company

hirify.global software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Assess change impacts and adoption risks, advising on the overall Change Management approach.
• Conduct interactive workshops to drive customer understanding of Change Management fundamentals.
• Guide customers in preparing PROSCI-aligned Change Management Plans.
• Advise on driving adoption of new technology, mindsets, behaviors, processes, and governance practices.
• Support leaders in addressing trust, transparency, and workforce adoption considerations as AI is integrated.
• Collaborate with team members to create sample materials and templates for customer customization.

Requirements

• Experience working in a contact center environment.
• Experience with enterprise software change management.
• PROSCI certification (required).
• 5+ years of experience leading change management for large technology implementations.
• Experience supporting change management for AI, automation, or advanced analytics initiatives.
• Strong facilitation, presentation, and communication skills.

hirify.global-to-have">hirify.global to have

• Domain familiarity in omni-channel routing / ACD / IVR, CRM, Workforce Management, Quality Management, Customer Analytics, Performance Management.

Culture & Benefits

• Join a market-disrupting global company with a fast-paced, collaborative, and creative environment.
• Opportunity to learn, grow, and advance your career across multiple roles, disciplines, domains, and locations.