Client Manager

TL;DR

Client Manager: Managing, retaining, and driving revenue growth within an existing client base, focusing on sales, account management, and service. Focus on client discovery sessions to probe for needs and identify renewal and upsell opportunities.

Location: Heredia

Company

hirify.global is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

• Manage and resolve inbound client inquiries consisting of sales and service requests.
• Make outbound phone calls and email to existing clients to retain and grow relationships.
• Provide product training to clients to ensure use of hirify.global services.
• Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address new trends.
• Manage the sales process from identification, qualification, proposal generating and contracting stages to win business.

Requirements

• 2+ years of previous customer facing and sales experience
• 3+ years Credit Bureau, Financial Services, Banking, Credit Unions, or Mortgage experience required.
• Background in Financial Services, Banking, Credit Unions, or Mortgage
• Have an understanding of common programs in credit / risk / fraud and decisioning
• Working knowledge of Salesforce.com CRM system
• Bachelor's degree

Culture & Benefits

• hirify.global's culture and people are important differentiators.
• Focus on DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering.
• hirify.global's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.