L1 Support Specialist (iGaming)

Location: Remote, office, or hybrid; evening shift from 6:00 PM to 2:00 AM, Warsaw time, on a 4-on/2-off schedule with rotating days off.

Company

hirify.global is a globally recognized game development studio creating online casino games.

What you will do

• Communicate with customers through Jira Helpdesk and messengers.
• Resolve customer requests and escalate complex issues to L2 specialists.
• Create and customize game environments and betting levels according to customer requests.
• Compile and maintain internal documentation, training manuals, and troubleshooting procedures.
• Track support tasks, manage expectations, and keep management informed about initiatives.
• Collaborate with the team to support sustainable growth and customer satisfaction.

Requirements

• At least 6 months of experience in customer support or a similar role; the posting also indicates 1+ years of required experience.
• Advanced Russian and Upper-Intermediate English or higher.
• Experience with Jira and Confluence.
• Strong attention to detail and ability to follow established processes.
• Strong organizational and communication skills.

Culture & Benefits

• Work from home, from the office, or in a mixed format.
• 100% paid vacation and sick days, plus additional days off.
• Medical insurance and mental health support.
• Professional development budget covering certifications and language courses.
• Internal rewards, hackathons, team events, and family kids’ camp.
• Referral program with rewards.