Support Specialist

TL;DR

Support Specialist (iGaming): Providing direct support to hirify.global customers, addressing their inquiries and ensuring a positive experience with the company's products with an accent on responsiveness, attention to detail, and effective communication. Focus on resolving customer requests, escalating complex issues, and maintaining high customer satisfaction.

Location: Work where it suits you: from home, the office, or a mix of both.

Company

hirify.global is a fun-loving, globally recognized game development studio that turns bold ideas into online casino games.

What you will do

• Communicate with clients via Jira helpdesk system and messengers, handling inquiries efficiently and professionally.
• Assist customers in resolving their requests or escalating more complex issues to L2 specialists.
• Create and customize game environments and betting levels as requested by clients.
• Compile internal documentation, training manuals, and troubleshooting processes, updating them as required.
• Manage customer and colleague expectations and drive them to satisfaction.
• Collaborate with the team to achieve sustainable growth.

Requirements

• Experience in customer support or a similar role (~6 months).
• Language proficiency: Russian — Advanced, English — Upper-Intermediate or higher.
• Strong attention to detail and ability to follow processes.
• Experience in JIRA, Confluence.
• Strong organizational and communication skills.

Culture & Benefits

• Work where it suits you: from home, the office, or a mix of both.
• 100% paid vacation and sick days, plus extra days off.
• Medical insurance and mental health support.
• Budget for professional development, certifications, and language courses (English and Polish).
• Hackathons, team events, and legendary parties.
• Referral program with real rewards.