VIP L1 (iGaming)

Location: 100% remote

Company

hirify.global operates a live poker product in the iGaming industry.

What you will do

• Communicate with unpromoted clients in chat and retain them in the room.
• Respond quickly, follow the Tone of Voice, and adapt communication style to each client.
• Help players resolve basic issues and navigate the poker platform.
• Validate contact information for further communication and maintain reporting on actions and results.
• Analyze data in BI tools, make retention decisions, and collaborate with other departments to resolve client issues.

Requirements

• Strong written and spoken communication skills with a customer-oriented approach.
• Flexibility, organization, autonomy, responsibility, and result orientation.
• Analytical mindset, fast learning ability, and proficiency with IT tools.
• Willingness to learn poker basics and terminology.
• English level: B1 or higher.

Nice to have

• Gambling or betting experience.
• Desire to grow in the iGaming industry.

Culture & Benefits

• 100% remote work.
• Direct, streamlined processes without unnecessary bureaucracy or calls.
• Opportunity to suggest and implement changes in a live product.
• Clear, thoughtful, and structured approach to work.
• Long-term focus on both the team and the product.