Senior Developer Success Engineer

TL;DR

Senior Developer Success Engineer: Managing technical relationships with strategic customers, driving milestones, and building technical solutions with an accent on complex technical problem diagnosis and creative solution exploration. Focus on providing domain-specific guidance in payroll, benefits, HR systems, and the broader employment data ecosystem.

Location: Hybrid in San Francisco or New York City

Salary: $190,000 - $210,000 a year

Company

hirify.global is building the infrastructure that powers every facet of work.

What you will do

• Proactively manage a portfolio of strategic developer accounts, anticipating technical needs and ensuring high levels of technical satisfaction.
• Solution for complex customer challenges, defining milestones, providing regular updates, and coordinating across Engineering, Product, Marketing and Executive leadership.
• Conduct in-depth architectural assessments of customers’ employment data pipelines and deliver actionable recommendations to reduce friction, improve reliability, and optimize onboarding performance.
• Diagnose and resolve complex technical problems across authentication flows (particularly OAuth), API integrations, and data pipeline issues, exploring creative alternative solutions when standard approaches fall short.
• Advance hirify.global’s developer documentation and resources so that integrating with hirify.global is as self-serve as possible.
• Explain complex technical concepts effectively to both developers and non-technical stakeholders, adapting communication style to the audience.

Requirements

• 5+ years of experience in a customer-facing technical role such as Solutions Engineering, Solutions Architecture, Technical Account Management, Professional Services, or Developer Success.
• A track record of independently managing a portfolio of technical accounts and driving measurable impact.
• Strong diagnostic skills: you can read logs, interpret error codes, trace request flows, and resolve complex API and integration issues.
• A strong understanding of API design and development, including REST APIs, webhooks, OAuth, and data-portability patterns.
• Comfort working across the stack: you’ve touched Node.js, SQL databases, and caching layers (e.g., Redis), even if you’re not regularly writing production code.
• Excellent communication skills with the ability to context-switch fluidly across developers, business stakeholders, and executives.

Nice to have

• Deep exposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.
• Technical end-to-end project management experience.
• Experience using Git in a professional environment.
• A history of mentoring or onboarding junior team members in a technical customer-facing function.

Culture & Benefits

• hirify.global’s compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles.
• Equity grants include a 10-year exercise window.
• Exceptional benefits are offered.