French Bilingual Customer Support Agent

TL;DR

French Bilingual Customer Support Agent (Customer Support): Managing inbound and outbound customer inquiries via calls, email, and live chat with an accent on membership management and customer retention. Focus on providing high-quality service, addressing account concerns, and navigating complex cancellation requests in a fast-paced environment.

Location: Remote (Work-from-home). Requires adherence to 6:00 AM – 3:00 PM MST schedule.

Company

hirify.global is a global staffing and remote work recruitment agency.

What you will do

• Manage inbound and outbound customer contacts via phone, email, and live chat.
• Assist customers with account inquiries, membership needs, and order-related concerns.
• Execute customer retention strategies by addressing cancellation requests effectively.
• Maintain high service standards in a fast-paced, high-volume environment.
• Collaborate with the team to ensure consistent and timely resolution of issues.

Requirements

• Fluent proficiency in both English and French is required.
• Strong soft skills with a positive, upbeat professional demeanor.
• Ability to handle back-to-back contacts in a fast-paced setting.
• Own computer with sufficient RAM and a reliable high-speed internet connection.
• Ability to work independently as an Independent Contractor.

Nice to have

• Previous experience in sales or customer retention roles.

Culture & Benefits

• Permanent work-from-home arrangement.
• Independent contractor setup with flexibility.
• Paid short breaks and designated lunch period.
• Immediate hiring process for qualified candidates.