Customer Support Consultant (French)

TL;DR

Customer Support Consultant (French): Providing high-quality technical support for hirify.global 3D scanners and dental software with an accent on effective communication with resellers and end-users. Focus on managing complex support cases, diagnosing technical issues, and ensuring seamless customer experience across the French-speaking market.

Location: Must be based in or able to commute to Kyiv, Ukraine (Hybrid office)

Company

hirify.global is a global medical technology company developing innovative 3D scanners and software solutions for dental and hearing professionals.

What you will do

• Deliver technical support for hardware and software via phone, email, and online sessions.
• Manage end-to-end support cases by collecting relevant data and documenting interactions in the CRM.
• Collaborate with cross-functional teams to escalate and resolve complex customer feedback.
• Engage with partners and users to solve problems and maintain strong professional relationships.
• Occasional participation in on-site industry events.

Requirements

• Fluent French and Ukrainian language skills required.
• English proficiency at Upper-Intermediate level or higher for internal communications.
• Strong analytical, problem-solving, and multitasking capabilities.
• Customer-centric mindset with excellent listening and communication skills.
• Stress-resistant and result-oriented approach to complex technical inquiries.

Culture & Benefits

• Comprehensive benefits package including medical insurance and paid leave.
• Healthy work-life balance with professional growth and development opportunities.
• Comfortable office environment in UNIT.City with complimentary meals.
• Parking facilities provided at the office location.
• Possibility of occasional business trips to Western Europe.