Customer Support Consultant (French Market)

TL;DR

Customer Support Consultant (French market): Providing technical support for dental 3D scanners and software with an accent on effective communication and relationship management with reselling partners and end-users. Focus on diagnosing technical issues, documenting cases in CRM, and collaborating across departments to deliver high-quality support.

Location: Must be based in Kyiv, Ukraine (Hybrid)

Company

hirify.global develops innovative 3D scanners and software solutions for the dental and hearing industries.

What you will do

• Deliver technical support via phone, email, and online sessions regarding 3D hardware and software.
• Manage and document customer support cases efficiently within the company CRM.
• Maintain strong relationships with international reselling partners and end-users.
• Collaborate with internal departments to escalate and resolve complex customer feedback.
• Represent the company at occasional on-site industry events.

Requirements

• Language proficiency: French and Ukrainian (B2 level or higher).
• English language proficiency: Intermediate (B1) for internal communication.
• Strong analytical, logical thinking, and problem-solving skills.
• Excellent communication and customer-oriented service approach.
• Ability to multitask and work effectively under stress.

Culture & Benefits

• Comprehensive benefits package including 24 days of annual vacation.
• Full medical insurance and paid sick leaves.
• Comfortable office environment at UNIT.City in Kyiv with catering.
• Professional growth opportunities within a global company.
• Supportive team culture with emphasis on healthy work-life balance.