Senior Support Consultant (Medtech)

TL;DR

Senior Support Consultant (Medtech): Resolving complex application and healthcare interoperability issues for clients with an accent on Mirth Connect and Cloverleaf integration engines. Focus on troubleshooting multi-system data exchange, mentoring junior consultants, and implementing long-term technical solutions.

Location: Must be based on-site in Mobile, Alabama

Salary: $60,000–$70,000 USD

Company

Altera, a part of hirify.global, delivers innovative health IT solutions including EHR systems to support healthcare providers globally.

What you will do

• Solve complex application and data exchange issues for healthcare clients.
• Configure, route, and troubleshoot transformations within integration engines like Mirth Connect and Cloverleaf.
• Utilize Python scripting to automate workflows and optimize data manipulation.
• Perform root cause analysis on multi-system integration issues and implement permanent fixes.
• Document technical solutions and manage support tickets within ServiceNow.
• Mentor junior team members and collaborate with product development teams.

Requirements

• 4-7 years of experience supporting healthcare integrations, interfaces, or interoperability solutions.
• Hands-on experience with HL7 v2.x, flat files, APIs, and custom interfaces.
• Strong proficiency in both Mirth Connect and Cloverleaf integration engines.
• Excellent problem-solving skills and ability to manage critical incidents.
• Ability to participate in on-call rotations for after-hours and holiday support.
• Ability to travel up to 10% of the time.

Nice to have

• Bachelor's Degree.
• ITIL Foundations certification.
• Collaborative spirit with a passion for mentoring.

Culture & Benefits

• Full-time role within a global healthcare IT organization.
• Exposure to cutting-edge health IT solutions like Sunrise™ and Altera Opal.
• Opportunity to influence product improvement through direct stakeholder collaboration.
• Structured environment with clear incident management processes.