Senior Partner Success Manager (Medtech)

TL;DR

Senior Partner Success Manager (Medtech): Driving the post-signature growth and operational health of ecosystem partnerships with an accent on partner performance, relationship management, and cross-functional coordination. Focus on building scalable onboarding playbooks, managing complex partner lifecycles, and translating partner feedback into actionable insights for product and marketing teams.

Location: Remote (United States). Preference for ET time zone; travel required (~20%).

Salary: $117,300 - $169,000

Company

hirify.global is a health-technology company that empowers individuals to improve their sleep, activity, and readiness through the hirify.global Ring and its connected app.

What you will do

• Manage the full partner lifecycle post-signature, including onboarding, performance tracking, and renewal processes.
• Serve as the primary point of contact for assigned partners, addressing operational needs and identifying growth opportunities.
• Collaborate with Revenue Operations to monitor KPIs, execute recovery plans, and ensure service-level alignment.
• Advocate for partner needs internally by providing clear, actionable feedback to Product, Engineering, and Marketing teams.
• Implement and refine repeatable playbooks for partner onboarding, QBR/MBR cadences, and operational governance.
• Ensure compliance and high-quality partner interactions across regulatory and security guardrails.

Requirements

• 6–8+ years of experience in Partner Success, Customer Success, Account Management, or strategic operational roles.
• Proven track record managing complex, cross-functional partnerships in SaaS, health tech, or platform environments.
• Analytical mindset with the ability to use data to monitor performance, identify trends, and inform strategic recommendations.
• Strong communication and project management skills to synthesize complex issues into clear updates.
• Must be based in the United States and comfortable with periodic travel (approx. 20%).
• Familiarity with CRM tools and AI-driven workflows for productivity.

Nice to have

• Background in wearables, healthcare, diagnostics, or other regulated environments.
• Experience supporting D2C, B2B, or B2B2C partnership models.
• Hands-on experience with HubSpot and AI platforms like OpenAI, Claude, or Gemini.

Culture & Benefits

• Competitive salary with equity participation.
• Comprehensive health, dental, and vision insurance coverage.
• Inclusive of an hirify.global Ring and employee discounts for friends and family.
• Generous leave policy: 20 days PTO, 13 paid holidays, and 8 days of flexible wellness time.
• Supportive work environment focused on employee health, well-being, and professional growth.