Account Manager (German Speaker)

TL;DR

Account Manager (German Speaker) (SaaS/DACH): Managing renewals and driving expansion revenue across the existing customer base in the DACH market with an accent on commercial negotiations, pipeline management, and cross-functional collaboration. Focus on converting upsell/cross-sell opportunities, forecasting accurately, and maintaining high customer health scores.

Location: Fully Remote (Company HQ in Germany, preference for DACH market experience)

Company

hirify.global is a fast-growing HR tech startup that automates compliance and duty of care for business travel, workations, and international assignments.

What you will do

• Own all renewal discussions end-to-end to ensure on-time package renewals.
• Identify and convert upsell and cross-sell opportunities within the existing portfolio.
• Build and maintain a clear expansion pipeline with accurate forecasting in HubSpot.
• Lead post-contract commercial negotiations, including package upgrades and amendments.
• Partner with Customer Success Managers to utilize adoption data for timing expansion conversations.
• Track and report on NRR, renewal rates, and expansion pipeline performance.

Requirements

• 2-3 years of experience as an Account Manager or commercial Customer Success role in B2B SaaS.
• High proficiency in both German and English is required.
• Proven track record of hitting or exceeding renewal and upsell targets.
• Strong commercial instincts and experience in managing negotiation levers.
• Self-motivated with the ability to work independently in a fully remote environment.
• Experience with Excel and HubSpot or similar CRM platforms.

Nice to have

• Prior experience with the DACH market and its specific business dynamics.

Culture & Benefits

• Competitive salary and Virtual Stock Options (VSOPs).
• Monthly budget of €200 for co-working spaces or sports subscriptions.
• Work from anywhere with the flexibility to take workations for up to 183 days per year.
• Trust-based culture focused on results rather than hours worked.
• Merit-based environment with substantial opportunities for professional growth.
• Collaborative team culture where individual input on sales processes is valued.