Customer Success Manager (B2B SaaS)

Location: Remote-first

Company

hirify.global is a profitable, fast-growing AI marketing platform helping over 2 million businesses scale their ad creatives and campaigns.

What you will do

• Conduct business discovery to understand client goals, workflows, and marketing processes.
• Analyze creative production and campaign launch processes to identify growth opportunities.
• Develop and present tailored implementation roadmaps to C-level stakeholders.
• Integrate the platform into clients' day-to-day marketing workflows.
• Coordinate implementation efforts across Product, Creative, and Tech teams.
• Build implementation playbooks and standards for B2B client success.

Requirements

• 3+ years of experience in Implementation, Customer Onboarding, or Customer Success.
• Hands-on experience in Sales or Business Development within B2B SaaS.
• Strong understanding of performance marketing metrics (CTR, CPA, ROAS, LTV).
• Proven ability to connect business goals with product capabilities.
• Advanced English proficiency required.
• Experience presenting solutions to C-level stakeholders.

Nice to have

• Background in MarTech, AdTech, or AI products.
• Experience with paid social or creative production.
• Experience working with enterprise clients and the US market.

Culture & Benefits

• Remote-first work environment with access to offices in Warsaw and Kyiv.
• 18 days of paid time off and paid sick leave.
• Direct involvement in B2B product development with founders.
• Support with Ukrainian private entrepreneurship (FOP) administration.
• Regular performance reviews.

Hiring process

• Intro call, hiring team interview, test task, final interview, and reference check.