Support Consultant (Dutch)

TL;DR

Support Consultant (Dutch): Providing technical support for hirify.global 3D scanners and software solutions with an accent on managing support cases, troubleshooting hardware/software issues, and maintaining strong relationships with partners and end-users. Focus on delivering efficient technical resolutions via online sessions, phone, and email while ensuring high customer satisfaction.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global is a global medical technology company that develops innovative 3D scanning and software solutions for dental and hearing professionals.

What you will do

• Provide efficient technical support for hirify.global hardware and software to global partners and users.
• Manage and document support cases accurately within the company CRM.
• Collaborate with cross-functional teams to escalate and resolve complex customer feedback.
• Deliver support through various channels including online sessions, phone, email, and occasional on-site events.

Requirements

• Fluent Dutch (B2+), English, and Ukrainian proficiency required.
• Strong analytical and logical thinking skills for problem-solving.
• Customer-oriented mindset with excellent communication abilities.
• Ability to multitask and adapt in a professional environment.
• Must be based in or able to work from the office in Kyiv (Unit.City).

Culture & Benefits

• Comprehensive medical insurance and paid sick leaves (including child sick/maternity/paternity).
• 24 working days of annual vacation.
• Professional growth opportunities in a unique and supportive environment.
• Office perks including provided breakfasts and lunches.
• Modern workspace in Unit.City with available parking.