Customer Support Consultant (Lab Scanners)

TL;DR

Customer Support Consultant (Lab Scanners): Providing technical support for 3D dental scanners and software with an accent on case management and partner communication. Focus on resolving complex technical issues via CRM and escalating feedback to ensure high service quality.

Location: Must be based in Kyiv, Ukraine (Hybrid role)

Company

hirify.global develops innovative 3D scanners and software solutions for dental and hearing professionals worldwide.

What you will do

• Provide efficient technical support for hardware and software via phone, email, and online sessions.
• Manage and document support cases within the company CRM system.
• Coordinate with cross-functional departments to escalate and resolve customer issues.
• Maintain strong relationships with reselling partners and end-users.

Requirements

• English: B2 level required for internal communication.
• Ukrainian: Proficiency required for partner and end-user interaction.
• Strong logical, analytical, and problem-solving skills.
• Experience in technical support or customer-facing roles.
• Ability to multitask and work effectively under pressure.

Culture & Benefits

• Professional and supportive working environment in UNIT.City.
• Comprehensive health insurance and paid sick leave policies.
• 24 working days of annual vacation.
• Opportunities for professional development and occasional business trips to Western Europe.
• Provided office meals and parking facilities.