Merchant Support Specialist (Fintech)

#vacancy #merchant #support #remote
🚀 We’re Hiring: Merchant Support Specialist / Remote
📍 Remote | Shift-Based (24/7 coverage, including nights, weekends & holidays)
Join Fintech and help support merchants using our global payment solutions.
What you’ll do:
• Provide 24/7 merchant support via email, chat, and internal systems
• Handle payment issues, technical questions, disputes & chargebacks
• Escalate complex cases to internal teams (Tech, Risk, Compliance, Finance)
• Monitor payment activity and identify potential issues
• Maintain clear and professional communication with merchants
Requirements:
• 1+ year experience in support / customer service (payments, fintech, e-commerce, or SaaS preferred)
• English + Russian fluency (written and spoken)
• Understanding of online payment systems
• Strong problem-solving and communication skills
🌍 Remote work
💰 Competitive salary – 800 eur net (review every 3 months)
📈 Growing international payments company
🤝 Dynamic and supportive team
📩 Send your CV in DM