Client Support Specialist (Fintech)

TL;DR

Client Support Specialist (Fintech): Processing client transactions, managing cash operations, and providing high-quality financial consulting in-branch with an accent on accuracy, regulatory compliance, and client satisfaction. Focus on leveraging AI tools like ChatGPT to optimize daily workflows and enhance service efficiency in a fast-paced fintech environment.

Location: Must be based in Lithuania

Salary: 1200–1850 EUR gross

Company

hirify.global is a leading Lithuanian e-money institution and fintech hub serving over a million users globally with a wide range of financial and e-commerce payment solutions.

What you will do

• Process face-to-face and email communications with clients.
• Manage cash register documents and execute cash deposit/withdrawal operations.
• Conduct trading operations involving precious metals.
• Provide expert consultation on e-commerce and financial service offerings.
• Introduce new company products and services to existing and potential clients.
• Integrate AI tools, such as ChatGPT, into routine tasks to boost productivity.

Requirements

• Experience in handling cash transactions and general customer service.
• Must be located in Lithuania for in-branch operations.
• Language proficiency: Lithuanian, Russian, and English are required.
• Strong computer literacy and attention to detail.
• Experience with AI tools for process automation.
• Financial or economics education is considered an advantage.

Culture & Benefits

• Flexible working hours with hybrid work possibilities.
• Private health insurance provided after a six-month probation period.
• Accident and emergency insurance coverage.
• Access to “Stebby” wellness services.
• Continuous professional development through skill-building workshops.
• Access to the latest AI tools and a culture of innovation.