Senior Manager, Forward Deployed Engineering (AI)

TL;DR

Senior Manager, Forward Deployed Engineering (AI): Leading the Forward Deployed Engineering New Business team, scaling hirify.global's AI-first platform to complex organizations with an accent on technical execution and business value outcomes. Focus on translating field experience into actionable feedback for R&D and codifying successful deployments into reusable tools and playbooks.

Location: Must be in the office at least three days per week. San Francisco, California

Salary: $252,000 - $280,000 (San Francisco Bay Area)

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Lead, coach, and nurture a high-performing FDE team in high-stakes customer engagements.
• Own end-to-end outcomes through clear communication, speed of execution, and technical quality.
• Actively engage in strategic deals while developing team capabilities.
• Support complex opportunities with technical guidance, architecture, demos, and sales expertise.
• Codify successful deployments into reusable tools and inputs to the product roadmap.
• Champion a customer-obsessed culture, noticing early indicators of success or failure in customer engagements.

Requirements

• 5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
• 3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
• Comfortable with ambiguity and capable of translating it into clear signals for Product and Engineering and for positive customer outcomes.
• Ability to flex working hours to partner with global teams.
• Excellent communication and presentation skills.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• Fun events for hirify.globalrades, friends, and family!