Analyst I, Cdd (Fintech)

TL;DR

Analyst I, CDD (Fintech): Conducting high-quality due diligence reviews to ensure the authenticity of fundraisers, campaign organizers, and beneficiaries with an accent on verifying identities and KYC/B information, reviewing fundraisers for indicators of fraud or financial crime. Focus on applying established risk criteria to identify and escalate high-risk cases, and enforcing compliance while maintaining a safe and trusted platform.

Location: Sydney, AU. Work well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment. Adaptable to structured schedules and support coverage needs, including occasional holiday shifts as part of team operations.

Company

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other.

What you will do

• Conduct CDD reviews in accordance with internal policies and procedures, and applicable regulatory requirements.
• Review identity verification results and supporting documentation to confirm customer identity, and authenticity of fundraisers and beneficiaries.
• Perform sanctions and watchlist screening and identify potential Politically Exposed Persons (PEPs), adverse media, or other risk indicators requiring further review.
• Review fundraiser and account attributes for indicators of fraud, abuse, or financial crime using established risk signals, and escalate cases according to defined procedures.
• Collaborate with cross-functional teams to resolve due diligence inquiries and respond to customer inquiries related to identity verification and due diligence requirements.
• Support the team during crisis situations by prioritizing reviews of crisis fundraisers, and proactively assisting affected customers and other stakeholders as needed.

Requirements

• Bachelor’s degree or equivalent practical experience preferred.
• 1-3 years of experience in the operations, payments, financial services, fraud prevention, compliance industry, or related field with knowledge of merchant processing behaviors.
• Familiarity with customer due diligence identity verification processes, financial crime risk indicators, and KYC standards.
• Empathetic and customer-focused, with the ability to balance risk mitigation and positive user experience.
• Communicate clearly and concisely both orally and in writing, with C1 English proficiency.
• Ability to work with ambiguity, thrive in a dynamic environment with shifting priorities and quickly adapt to process and policy changes.

Culture & Benefits

• Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Enjoy competitive pay and comprehensive healthcare benefits.
• Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Participate in learning, development, and recognition programs to help you thrive and grow.
• Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.